Streamlining Consumer Finance with Microsoft Power Apps

Propensio is a specialist provider of consumer finance in the home improvements, renewables and leisure sector and helps consumers from all credit backgrounds to obtain the credit they are seeking to fund their project; whether that be a replacement boiler, new UPVC windows, solar panels or a static caravan.

The company is an intermediary-led business with all its customers being referred by third-party introducers who collect and process new consumer finance applications. This requires significant data entry and, as regulated by the Financial Conduct Authority, has to be done accurately, safely and compliantly.

The in-place system was a time intensive process requiring the creation of logins for all referral partners to create and track each consumer application. As more users were created, and removed after their applications were completed, the administrative task grew exponentially.

Propensio asked IOIT how new processes and tools could be used to improve productivity and compliance.

IOIT built a solution using Microsoft’s Power Platform enabling accurate input of consumer applications by Propensio’s introducers into Propensio’s proprietary database and developed new secure methods for them to input the necessary information.

Introducers and customers can now complete applications securely and compliantly, and suppliers can quickly check on progress, reducing complexity and management time.

Propensio comments

“Making it easy for our introducers to submit customer applications to us has always been the vital link in the chain enabling us to provide the service we do for our customers. Propensio is an FCA regulated business and everything we do has to be done compliantly. As we have grown, the admin of the application process had become a truly significant time commitment. Instant On IT has been our IT partner for over 5 years and following close discussions about this, they proposed and built an entirely new interface which has worked smoothly and efficiently from the start. Not only has this saved us time but it has made the end user experience much better.”

David Hindle, Chief Executive Officer

Instant On IT comments

“The ability of Microsoft’s Power Platform and Automation technologies to provide core business process improvements for large and small companies has huge potential; working with Propensio on this strategic process for their operations was a great and effective example that has helped them and their customers.”

Tom Kell, Power Platform Consultant, InstantOn IT